Bookings and Cancellations Policy
We accept advanced bookings up to 18 months ahead of time. Please note we tend to book out 2-3 months ahead (and often 6-8 months ahead for key Holiday and Peak Season periods).We offer a very flexible Booking Policy and therefore encourage you to book as early as possible.
The policy below applies to our own operations. Where we are providing logistics and/or services on a third party vessel or arranging bookings on your behalf with another operator, their T&C may apply and we will advise you as part of the booking process.
Port Douglas Day Trip Dive & Snorkel Charter Bookings (Day Boat)
We ask for a REFUNDABLE 30% deposit.
Training Courses & Private Diving
We ask for a REFUNDABLE deposit of 30%. The balance is due on the first day of your course.
All Day Trip Dive & Snorkel Charter Bookings (‘Day Boat’)
We all know holiday and travel plans sometimes have to change so we will happily provide you with a FULL REFUND up until 5pm the day prior the trip, less any costs incurred on your behalf by the company (Eg Airport Transfers etc).
All Training Courses & Private Diving
Need to cancel or change your dates before you start? No problem, we will happily refund you, less the price of any materials already provided and/or costs incurred on your behalf by the company. What could be fairer than that.
Once a course has begun, should you choose not to continue or be unable to continue for any reason, a refund of the uncompleted portion of the course will be made, less any costs incurred on your behalf by the company. A full break down will be provided to you.
In the unlikely event that your booking is unable to be completed as schedule, due to weather or other event outside control of the Company, alternative training dates will be offered, or alternatively you may receive a refund for the uncompleted section of the training, and referral papers will be issued. Once again, a full break down will be provided to you.
While we may assist you in booking a medical or provide medical forms, all medicals are undertaken independently of the company, and payment for the same is to be made directly to the Doctor or Medical Practice involved. Medicals are for your own protection.
Payment of course fees does not guarantee certification, our staff will work with students to achieve all skill requirements for certification, however if in the opinion of the instructor the student is not able to meet these requirements, certification will not be issued. This is for the protection of you our valued Customer.
Private Expeditions and Charters have specific conditions, due to boat relocation and preparation; these conditions will be provided to you at time of enquiry and booking.
DOMESTIC DIVE TRAVEL
Requires a 50% deposit per person for confirmation. Final payment due 30 days prior to travel date. Please note specific carrier (Eg Airline) booking conditions may also apply. This will be advised to your travel team, and written confirmation provided.
INTERNATIONAL DIVE TRAVEL – Outbound from Australia
Requires a 50% deposit per person for confirmation. Final payment due 45 days prior to travel date. Please note specific carrier (Eg Airline) booking conditions may also apply. This will be advised to your travel team, and written confirmation provided.
INTERNATIONAL DIVE TRAVEL – Outbound from all other Countries (Rest of the World)
Requires a 50% deposit per person for confirmation. Final payment due 45 days prior to travel date. Specific legislation applies in different markets (Eg European Union) and this will be advised to your travel team, and written confirmation provided.
All Services are Subject to our Terms and Conditions of Sale
Fair Go Policy
We treat our customers with the respect and consideration, we ourselves would like to receive – This extends to our Cancellation Policy. It’s a refreshing difference you’ll enjoy. We simply call it good Customer Service.
My partner and I initially planned to dive with these guys but unfortunately had to cancel literally 10 minutes prior to departure (from UK) due to a family tragedy. The customer service we received then was outstanding and Mark insisted upon giving a full refund, despite the extremely late notice. We promised to return and I’m so glad we did.