Our Service Lab is open and we are here for you – All equipment received for service has ALWAYS been treated with Steramine™ prior to dispatch as part of our normal hygiene service process and this will continue.
We are all itching to get back in the water, but now is the perfect time to catch up on maintenance, equipment inspections and servicing. We are here to support both our end user and wholesale customers – whether it be recreational, technical, rebreather, commercial dive or our other breathing air products.
Rest assured we are taking industry best pratice steps, as we have always done, setting a standard rather than following any mandated minimums. Since our first announcement on Jan 17th regarding COVID19, we implemented additional PPE measures and social distancing ahead of others in the industry, and in line with our BCP protocols continue to meet our obligations to both you our Customers and Staff alike, including taking additional steps to disinfect and treat all dispatches. Our Management Team experienced SARS first hand in Hong Kong back in the early 2000s and managed import operations in Australia and New Zealand through that period, so bring a weath of practical BCP knowledge, and understand that being pro-active rather than reactive is extremely important.
Our Service Centre is OPEN and we are here for you – however these are through non‐contact processes only, such as our web portal, phone or digital services. Access to the offices and warehouse are restricted at this time. We have ALWAYS treated equipment with Steramine™ prior to dispatch as part of our normal hygiene process and this is even more important in these current times.
In February we introduced contact free delivery with our courier services. Our thanks to the courier drivers and warehouse staff for their efforts with this. We have also introduced a contact free pick service available in most Metro areas around Australia, contact us for details.
We’ve been around for 17 years, and we’re here to support you our Customers for the long haul. We are only a phone call away.